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Service and Support

Dedicated Customer Service Centre offering world class service and support

Navtech Radar believe in the long term, and our commitment to you is just that – long term. Our products are designed for years of trouble free operation. Should you have a question or need assistance with your Navtech Radar solution the dedicated service centre is there to help, offering world class service and support. Our engineers are available to give advice or connect directly to your system to analyse performance. To contact the service centre please mail support@navtechradar.com or call +44 (0)1235 832419

To ensure complete peace of mind we offer NavCover+ support contract for up to 10 years from installation. NavCover+ includes everything you need to be totally confident that your system will continue to deliver optimum performance. If any issues are found, a solution will be efficiently organised and implemented. NavCover+ comprehensively protects your Navtech Radar installation irrespective of the challenges that may arise.

Service and support

Remote Access

Wherever your installation is in the world, the Customer Support Centre can connect to it over the internet to identify faults*:

  • Rapid problem identification
  • No expensive shipping costs
  • Quick resolution

Software Support

The Witness software is an important part of your solution. We will identify the issues and enable you to maximise the performance:

  • Issue evaluation
  • Performance tips
  • Software upgrades

Quick Repairs

In the unlikely event that there is a problem with your Navtech Radar installation, it will be repaired with minimal delay:

  • Return to base repairs
  • Fast turnaround
  • Minimum downtime

Service Package

To ensure continuous operation, Navtech radar require servicing every 5 years, to replace a small number of wearing parts:

  • Preventative maintenance
  • All parts and labour
  • 5 year service schedule

NavCover+ can be extended for up to ten years as an option.

Contact your Authorised Integrator or Navtech Radar directly to discuss your NavCover+ requirements.

NavCover+ Brochure

 Testimonials

“Throughout our engagement, Navtech have shown their technical excellence in resolving all the challenges the project has presented. Navtech has responded to our requests and have been proactive in establishing and maintaining Project Management services throughout the project.”

James Cuthbert, Project Delivery Manager
Transurban

“AdvanceGuard is a mature, ready-to-market solution, and Navtech Radar was able to meet the short lead times associated with this high priority project. Navtech also delivered high level support both on-site and remotely, which helped to smooth the installation process.”

Chris Ware, Technical Director
Bristol Airport

 

*Customer must provide access to radar processing equipment to Navtech for this service